Terms & Conditions

Terms & Conditions

TERMS AND CONDITIONS IN RELATION TO TRAVEL BY FERRY: This is a ticket less service. Simply drive straight on to departures (no need to stop at the passenger terminal) and quote your reference number at the drive through check-in booth. CHECK IN: 30 minutes prior to sailing time at both Dover and Calais CHECK IN: 30 minutes prior to sailing time at both Dover and Calais Don't miss the check-in time, the Ferry will not wait for you, you will incur extra charges at the port to travel on crossings not stated on your ticket. Any amendments must be made through Bargain Cottages by contacting us by phone 24 hours before departure. We cannot guarantee that any amendments can be made within 24 hours of departure. Some amendments our chargeable and you will be charged accordingly. CANCELLATION AND REFUNDS 1) Any refund to which you are entitled on the cancellation of your booking will be subject to a deduction for cancellation charges as follows: Within 42 days of departure £35. 2) In no circumstance can we make a refund in respect of cancellations made on or after the intended departure date: (a) unused portions of tickets: (b) amendments made within 24 hours of the booked sailing: (c) cancellations caused by, or missed sailings due to events beyond your control, namely unusual and unforeseeable circumstances which you could not control and the consequences of which you could not have avoided even if you had taken all due care. (d) travel, at your request, on a lower-priced sailing to that actually paid for. 3. TRAVEL AND SURCHARGES (i) Tickets are valid only for the departure dates and times shown on them. (ii) Where fares of a Restricted Duration are offered they are valid for the appropriate number of hours counted from the scheduled arrival time at the destination port. The return sailing must be made before or on the first sailing after the completion of the appropriate number of hours. Cross-route bookings of a specific duration will only apply where such fares are available on both of the routes. Any variation of this will be included in the appropriate promotional material. (iii) All tickets of Restricted Duration are only valid where the outward and return journeys are completed within the specified period of time, with the same vehicle and passengers and using the same operator. If you fail to travel on one part of your booking then we may charge you a supplement. That supplement will be the difference between the amount you have paid and the price for the standard single fare appropriate to the sailing used. This payment will be collected using the credit card details provided when paying for the original booking. (iv) If you travel on a ticket purchased at a price lower than that chargeable for a particular sailing, we may charge you the difference between the price you have paid and the price of that particular sailing, prior to embarkation. Booking Terms and Conditions The following Booking Conditions together with the general information contained in this brochure/website form the basis of your agreement with Bargain Cottages trading as Bargain Cottages and the parties which provide the services which make up your holiday. Please read them carefully as they set out the respective rights and obligations of all concerned. Nothing in these Booking Conditions affects your normal statutory rights. References to these Booking Conditions are to these Booking Conditions including the Property Rental Conditions. In these Booking Conditions, you and your means the first named person on the booking (and any person who is substituted for this individual at a later date) (the "party leader") and all other members of the holiday party as appropriate. References to your "holiday" mean the property, travel and other services, as applicable booked and paid for in the UK through the Company. Special Note: Bargain Cottages (the "Company") arranges bookings of properties either through its sister company Vacation Rental Sarl who acts as an agent of the operators ("Owner(s) of such properties ("property(s)") or as an agent of the operator itself. Bargain Cottages also acts as agent for the ferry companies and other service providers mentioned in this brochure/website ("Service Provider(s)"). When you book a property and/or arrange any travel or other services through the Company, you enter directly into a contract with the Owner and/or the Service Provider(s) of the service(s)concerned. The Company is responsible for the administration of your booking, but, except where otherwise stated in these Conditions (see package holidays below), does so solely on behalf of and/or as agent for the Owner and/or Service Providers. You may book a package holiday through the Company. A "package holiday" is a combination of at least two out of (a)transport,(b)accommodation or (c)other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements)where booked through the Company at the same time, for which payment is made to the Company and which last at least 24 hours or include overnight accommodation. Where you book a package holiday through the Company and it has been confirmed, the Company will accept responsibility for it in accordance with these Booking Conditions as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992.If you do not book a package holiday, sections 1 to 15 of the following Conditions (but not section 16 to 21) will apply to your booking. If you book a package holiday, all sections of these Conditions apart from section 6 will apply to your booking. Where these Conditions mention "the Company " without using words such as "on behalf of the Owner/Service Provider(s)" or "as agents for the Owner/Service Provider(s)" this means Bargain Cottages in its own right rather than as agent for the Owner/Service Provider(s). 1. YOUR BOOKING The Company shall negotiate bookings only upon payment which includes a weekly booking fee, added to the price list cost. You can book the properties and take up the offers shown in this brochure/website or otherwise advertised if the property or offer is still available. You must be 18 years or over when you make your booking. The party leader must be authorised to make the booking on the basis of these Booking Conditions by all other members of the holiday party. By making the booking, the party leader confirms that he/she is so authorised and that all other party members agree that the booking is subject to these Booking Conditions. The party leader is responsible for making all payment due to the Company. The party leader will be issued with a written confirmation, this signifies that the Owner/Service Provider(s) has entered into a contract with you, which is subject to these Booking Conditions. For bookings made within 14 days of departure, a binding contract comes into existence when the Company gives verbal confirmation of your booking to you or your travel agent and you have made the appropriate payments to the Company or your travel agent. Your booking is made as a consumer and you accept that the Company will not be liable for any business losses you may incur. Receipt and banking of any deposit monies will not constitute acceptance of a booking. The Company on behalf of the Owner/Service Provider(s) has the right to refuse any booking prior to the issue of your written confirmation. If the Company does this, it will tell you in writing and promptly refund any money you have paid the Company and be under no other liability. As soon as your confirmation is received, you must check the details carefully. If anything is not correct you should tell the Company immediately. If you have any special request you must advise the Company at the time of booking and clearly note it on your Booking Form or otherwise confirm it in writing. Although the Company will endeavour to pass any reasonable requests on to the Owner or the relevant Service Provider no guarantees are given that any request will be met. Confirmation that a special request has been noted or passed on to the Owner/Service Provider(s) or the inclusion of the special request on your written confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed all special requests are subject to availability. Failure to meet any special request will not be a breach of contract. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as standard bookings subject to the above provision on special requests. If you book through a travel agent your confirmation and all other documents will be sent to your travel agent. 2. PAYING FOR YOUR HOLIDAY When you book your holiday you should pay the amount then due by debit or credit card, or by sending a sterling cheque together with a completed Booking Form to the Company. Providing the booking can be confirmed, the Company on behalf of the Owner/Service Provider(s)will then send your written confirmation to you as soon as reasonably possible showing your booking details and the balance of your total holiday cost which must be received by the Company no later than 8 weeks before the start of your holiday. However, if you book less than 8 weeks before the start of your holiday, payment of your total holiday cost (including any insurance premiums) is due straightaway. For any holiday booked less than 2 weeks before departure your booking must be paid for by debit or credit card, or by bank transfer, at the time of booking. If you pay by credit card the Company will make a charge of up to 2%, subject to a minimum of £2, for each payment made this way to recover the credit card company's charges to the Company. Prices of unsold holidays may be increased or decreased at any time and errors corrected in both advertised and confirmed prices. You will be advised at the time of booking or, in the case of an error in a confirmed price, as soon as the Company becomes aware of the error. As changes and errors occasionally occur, you must check all details of your chosen holiday (including the price) at the time of booking. If your payment is not honoured for any reason whatsoever, the Company is entitled to make an administration charge of £25. 4. CANCELLATIONS OR CHANGES TO YOUR BOOKING BY THE COMPANY/OWNER/ SERVICE PROVIDER(S) The Company/Owner/Service Provider(s)do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled or errors in brochure/website or other details corrected. The Company, Owner and Service Provider(s) have the right to do so. If this does happen, the Company will contact the party leader (by telephone where reasonably possible in the case of a significant change or cancellation, minor changes will be notified by post) as soon as is reasonably practicable, explain what has happened and inform you of the cancellation or change. The Company promises it will only cancel, a confirmed booking of a package holiday less than 8 weeks before departure where you have failed to comply with any requirement of these Booking Conditions, entitling the Company to cancel which includes failure to make all payments due in full and on time or where the Company is forced to do so as a result of circumstances outside its control. The Company will not cancel after this date for any other reason. Significant changes include the following when made before departure;- (a) a change of property to that of a lower standard for the whol or a major part of your holiday; (b) the whole or a major part of your holiday; (c) a change of property rental start date or reduction in renta period or change in outward or return departure time of any travel services (where part of your confirmed holiday)of 12 or more hours; (d) (package holidays only)a change of outward or return ferry port by more than 60 miles; If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled, the Company will, if possible and as soon as reasonably practicable, offer the party leader an alternative property (from the range advertised by the Company) of similar type and standard in a similar location for the same or similar time of year or, if othe services have been changed or cancelled, alternative similar services (from the range advertised by the Company). As any alternative property is likely to be owned by a different Owner to that of the original property booked, the advertised cost of the alternative property will be payable. This means you may be asked to pay any price difference if the alternative property is advertised at a higher price. However it is possible that you may be able to claim any price difference (if the alternative property is more expensive than the original one)from the Owner of the original property. Obviously, if the alternative property is advertised at a lower price, you will receive a refund (if you have already paid the balance of your total holiday cost) of the price difference. The same applies to any other services affected. If you do not wish to accept a significant change or any alternative property/services (as applicable) offered or the Company cannot offer you a suitable alternative property/services (as applicable), you will receive a full refund of all monies paid to the Company. So as to keep any period of uncertainty to a minimum, the Company will, whenever reasonably possible, communicate with you by telephone in the case of a significant change or cancellation and you are required to do the same. The party leader should tell the Company as soon as reasonably practicable whether you wish to accept any change or alternative property/services offered, or alternatively whether you want a refund, as soon as reasonably possible after the party leader is advised of the change, cancellation or proposed alternative property/services. In the unlikely event that the party leader fails to tell the Company that you wish to accept any change or alternative property/services within a reasonable period of time, the Company is entitled to assume you wish to cancel your booking and receive a full refund of all monies paid to the Company. Where your booking is significantly changed or cancelled you will also be offered compensation if and as appropriate. A minimum compensation of £20 per booking will usually be paid. However compensation will not be payable where any change or cancellation results from "force majeure " (please see section 7 below)or where you have refused without good reason to accept an alternative property you have been offered. Please note, no compensation is payable for minor changes or significant changes or cancellations more than 8 weeks before departure. No compensation will be payable if the Company cancels as a result of your failure to comply with any of these Booking Conditions entitling us to cancel. The Company cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Such changes do not entitle you to take an alternative property or to cancel without paying the normal charges as set out in these Conditions. A minor change is a change which the Owner could not reasonably expect to have a significant effect on your confirmed booking. Very rarely, the Company may be forced by "force majeure" (see section 7) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, the Company regrets it will be unable to make any refunds (unless the Company obtains any refunds from the Owner or Service Providers),pay you any compensation or meet any costs or expenses you incur as a result. Personal injury - some of the services the Company provides for you as part of your overseas holiday may be covered by international conventions -i.e. the Warsaw Convention on Carriage by Air and the Athens Convention on Carriage by Sea. Whenever there is a convention in force the Company limits its liability to you for death, personal injury or illness as if it were covered by the Convention. Compensation in general -in all cases not specifically covered by the above, where the Company is liable to pay compensation to you, it limits its liability in two ways: (i) as if it was covered by the international conventions which govern the services it provides to you; (ii) to a maximum of the cost of the holiday. 5. BROCHURE/WEBSITE DETAILS The Company aims to ensure that the information provided by Owners and Service Providers is accurately conveyed in the brochure/website and other promotional literature or material produced and circulated by the Company. There may be small differences between the actual property/other services and its/their description, as the Company, Owners and Service Providers are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable or subject to restriction. If this happens, the Company will tell the party leader as soon as reasonably practicable after the Company becomes aware of the situation. Owners, Service Providers and the Company cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure/website, by the Company's Holiday Advisers or advertised elsewhere. The Company makes reasonable efforts to ensure that information supplied to you in relation to your property and its facilities and/or services as well as advertised travel and other services is accurate and complete as at the date given. Except in the case of package holidays the Company cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and/or services or any advertised travel and other services, except in the case of the negligence of the Company. 6. LIABILITY The Owner, Service Provider(s) and the Company shall have n liability for any death or personal injury unless, in the case of the Owner, this results from the negligence of it or its employees (providing they were at the time acting in the course of their employment) or, in the case of the Service Provider(s), it result from the negligence of it or its employees (providing they were at the time acting in the course of their employment) or, in the cas of the Company, it results from the negligence of it or its employees (providing they were at the time acting in the course of their employment). You must take all necessary steps to safeguard your personal property and any liability which you may incur to others during the course of your holiday. No liability is accepted by the Owner, Service Provider(s) or the Company in respect of damage to, or loss of, such personal property except where, in the case of the Owner, it results from the negligence of it or its employees (providing they were at the time acting in the course of their employment) or, in the case of the Service Provider(s), it result from the negligence of it or its employees (providing they were at the time acting in the course of their employment) or, in the case of the Company, it results from the negligence of it or its employees (providing they were at the time acting in the course of their employment).As the Company acts only as agent for the Service Provider(s) and as Sub-agent for the Owners, the Company cannot accept any liability for any act(s) or omission(s) of the Owner or Service Providers or anyone representing, or employed by, the Owner or Service Providers. Furthermore, the Company cannot accept any liability for any shortcomings or defects with or in any property as all properties are within the sole control of the Owners. Please also see section 7 (Force Majeure) below. Nothing in this section 6 or elsewhere in these Booking Conditions will exclude or limit any liability either the Owner, the Service Provider(s) and the Company may have to you for (a) fraud or fraudulent misrepresentation nor (b)liability under Part I of the Consumer Protection Act 1987 PROVIDED ALWAYS that nothing in this section 6 shall confer on you any right or remedy to which you would not otherwise be entitled by law. 7. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER/SERVICE PROVIDERS/THE COMPANY (FORCE MAJEURE) Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in section 17) as a result of "force majeure". In these Booking Conditions, "force majeure" means an event beyond the reasonable control of the Owner, the Service Provider(s)and the Company including, but not limited to, strike, lock-out, labour dispute, act of God, war, riot, civil commotion ,malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood and storm, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services. 8. IF YOU CHANGE OR CANCEL YOUR BOOKING (i) Changes If you want to change your booking once your confirmation has been issued, the party leader must telephone the Company on the number shown on your booking confirmation as soon as possible The Company cannot guarantee that it will be able to meet any such request. An administration fee of £25 will be payable to the Company together with any costs or charges incurred or imposed by the Company, the Owner and/or any Service Provider(s). However, it is important to realise that a change of property or dates may have to be treated as the cancellation of one booking and the making of another. In such cases cancellation charges may be incurred which may be as much as the total cost of your holiday booking. The Company will advise the party leader if this is the case when the change is requested. The party leader must then inform the Company as soon as reasonably possible as to whether you still wish to change your booking. If you advise the Company that you do or the party leader fails to contact the Company within a reasonable time, your booking will be treated as having been cancelled by you. So as to keep any period of uncertainty to a minimum, the Company will, whenever reasonably possible, communicate with you by telephone and you are required to do the same. Individual party members may be substituted on the payment of the above mentioned charges, except for flight bookings. For flight inclusive or flight only bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes once the tickets have been issued for any reasons, these charges are likely to be the full cost of the flight. (ii) Full Cancellations If you have to, or wish to, cancel your booking, the party leader must telephone the Company on the number shown on your booking confirmation as soon as possible. The party leader must also immediately confirm your cancellation in writing sent by recorded delivery to the Company at the address shown in the brochure/website. The day the Company receives your telephone notification of cancellation is the date on which your booking is cancelled. If your reason for cancelling is covered by the Company's recommended Personal Travel Insurance (if you have purchased this cover),then the party leader should inform the Company when cancelling and request a claim form. All insurance claims are between you and the insurance company. The Company does not accept or process claims. Where the reason for cancellation is not covered by the Company 's recommended scheme a cancellation charge will be payable, based on the number of days before the arrival date at the property that the Company receives notification of your cancellation, as shown in the following table. This means that if you have paid the balance of your total holiday cost and then have to, or wish to, cancel, you may receive a refund of part of such cost. However, if you have not paid your total holiday cost including, where purchased, the premiums for any insurances, by the time of your cancellation, you may be required to make a further payment. For the purpose of this table, cost means the total cost of your holiday, including any extra items ,but after deducting any insurance premiums and administration fee paid for making any change. Please note that no insurance premiums or any such administration fee are refundable. CANCELLATION CHARGES If any payment due in relation to your booking is not paid by the appropriate date, the Company on behalf of the Owner/Service Provider(s) is entitled to treat your booking as cancelled by you. Cancellation charges as set out above (which can be as high as your total holiday cost)will then be payable. The Company normally sends out a reminder to you before your booking is cancelled, although the Company may charge you £10 for each reminder sent if your payment becomes or is by then overdue. When you make your booking you take on the responsibility of paying for the entire duration of occupation of the property in full. So, to protect you (and the Owner/Service Provider(s)) against unforeseen circumstances causing you to cancel, insurance providing protection against cancellation is obligatory. If you do not take the Company 's recommended Personal Travel Insurance, you must take out your own Personal Travel Insurance and ,if requested, provide the Company with the written details of your insurer and policy number. It is your responsibility to check that the insurance you take out is appropriate for your needs. Please read the policy as soon as you receive it and take it with you on holiday. The Company has the right on behalf of the Owner/Service Provider(s) to refuse or cancel a booking if you d not have cover that matches or exceeds that offered by the Company's recommended policy. If your booking is cancelled for this reason, then this will be treated as a cancellation by you. If you live overseas and have booked your holiday through a local agent, the term "cost " in the above cancellation charges table means the amount paid by your local agent to the Company after deducting any insurance premiums and any administration charge paid to the Company for making any change. For the avoidance of doubt, "cost " does not include any charges made by your local agent or other third parties for booking fees, flights, other travel services or any other amounts not paid to the Company. (iii) Partial Cancellations Where only part of your party needs to cancel this will not normally effect the total cost of your booking unless any travel arrangements or additional services which are charged on a per person basis are cancelled. In these instances any such charges paid will be refunded after deducting any cancellation charges made by the Service Provider(s)concerned. If the person(s) concerned is/are covered by the Company's recommended Personal Travel Insurance and the cancellation is for an insured reason the Insurers will refund an appropriate proportion of the holiday cost excluding insurance premiums, excesses and amendment fees. Cancellation due to most reasons genuinely beyond your control (not including disinclination to travel or financial reasons) is covered by the Personal Travel Insurance the Company offers if purchased (less the applicable excess). Details of how to claim are included in the information sent to you. Number of days before start date of your holiday notification of cancellation is received by the Company:- Amount refundable More than 56 days Full Deposit (minus any Balance of Deposit due) 29-56 days 50% of cost or Full Deposit (minus any Balance of Deposit due), whichever is the lower 15-28 days 25% of cost 14 days or less 10% of cost On arrival date or later no refund 9. COMPLAINTS We have made every effort to ensure that your holiday accommodation meets your expectations. In the unlikely event that you should encounter a problem whilst you are away, we have set out the following guidelines to ensure that any concerns you have are dealt with as quickly as possible. It is essential that you contact the Owner or their representative, as detailed on the location guide, immediately. This is very important as it gives the Owner the opportunity to understand the nature of your concern, and respond quickly and effectively. In particular, complaints of a transient nature (e.g. property preparation or heating) cannot possibly be investigated unless registered during your holiday. If you are unable to make contact with the Owner or their representative or your concern remains unresolved, you should contact the relevant person detailed on the location guide and in the property's information pack. Outside normal office hours, a message will provide an alternative number enabling you to contact our agent who will be pleased to offer their assistance. If you remain unhappy with the solutions provided, you should write to us, within 7 days of your return to the UK (or within 28 days if personal injury, illness or death is involved) giving your Booking Reference, full details of your complaint or claim and, in the case of injury or illness, enclosing a letter from your doctor, if possible. We recommend that you write to us using recorded delivery post so that we can give your complaint our attention as quickly as possible. For all complaints and claims that do not involve personal injury, illness or death, we regret we cannot accept any liability if you fail to notify the complaint or claim entirely in accordance with this section. Please help the Owner, Service Provider(s) and the Company to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate. Please address your correspondence to our Quality Standards Department. 10. LAW The contract(s) between you and the Owner and/or agent is governed by or construed in accordance with French law. The contract between you and the Service Provider(s)and/or, where and if applicable, the Company and any matter arising from or in connection with it/them shall be governed by or construed in accordance with English law. It is agreed that any dispute, claim or other matter which may arise between you, the Owner, Service Provider(s) and/or the Company will be dealt with by the Courts of England and Wales or under the ABTA Arbitration Scheme only unless you live i Scotland or Northern Ireland in which case proceedings may be brought in the Courts of those countries. The Chartered Institute of Arbitrators provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The most which can be claimed under the scheme is £5000 per person up to a maximum of £15,000 per booking .It does not generally apply to personal injury claims except for those involving minor injury or illness where the maximum amount which can be claimed is £1,000 per person .If you elect to seek redress under this scheme, written notice requesting arbitration must be made within nine months after the scheduled date of return from holiday. Full details are available from the Association of British Travel Agents, 68-71 Newman Street, London, W1T 3AH. However, disputes arising out of or in connection with this contract which cannot be amicably settled, may (if you so wish) be referred to arbitration under a special scheme administered by the Chartered Institute of Arbitrators. 11. THIS BROCHURE/WEBSITE This brochure/website was published by Bargain Cottages in November 2003, is valid from November 2003 to 3rd January 2005 unless replaced earlier and supersedes all previous brochure/websites published by Bargain Cottages. Bargain Cottages's registered office is at Kit Hill Avenue, Chatham, Kent ME5 9EX. 12. DISABILITIES AND MEDICAL PROBLEMS If you or any member of your party has any medical problem or disability that may affect your holiday please tell the Company before you confirm your booking and give the Company full details in writing at the time of booking. If the Company feel unable to properly accommodate the particular needs of the person concerned the Company must reserve the right to decline/cancel the reservation. 13. PASSPORTS, VISAS AND HEALTH REQUIREMENTS The passport, visa and health requirements applicable at the time of printing to British citizens for the holidays that the Company offer are shown elsewhere in this brochure/website. A full British passport presently takes approximately 4 weeks to obtain. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure. It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. The Company regrets it cannot accept any liability if you or any members of your party are refused entry onto any transport or into any country due to failure on the part of the person(s) concerned to carry correct documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on the Company or any Service Provider, you will be responsible for reimbursing the Company/the Service Provider accordingly. 14. COMMUNICATING WITH YOU For the purposes of the Data Protection Act 1998, Bargain Cottages is the sole data controller of all personal data provided to the Company by customers and prospective customers. In order to process your booking, the Company needs to collect certain personal details from you. These details will include your name and address and, where applicable, the names and addresses of members of your party, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect your choice of property to rent and associated travel-related and other arrangements (if any)and any dietary restrictions which may disclose your religious beliefs. If the Company needs any other personal details it may request these from you. You may also be asked to complete a post-holiday questionnaire which will include your personal details. The Company needs to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example the Owner, any Service Provider(s),your credit/debit card company or bank, the insurance company if you purchase the Company 's recommended insurance policy(ies),etc.)or for verification of details relating to your holiday rental and any travel-related services booked. Such individuals, companies and organisations may be outside the European Union, Norway, Iceland and Liechtenstein. The Company also needs to process and store your personal details for its own administration, market analyses and operational reviews. The Company would also like to store and use your personal details for future marketing purposes (for example, sending you brochures or details of promotions and offers which The Company feel may be of interest to you). All details you give to the Company at any time (including those relating to any disability or medical condition or your religious beliefs)will be kept, but only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information. The Company may disclose customers ' names, contact details and booking preferences to any other trading division of the Company, to the Company 's parent company, Cendant Corporation ("Cendant "),or to any company within the Cendant group of companies, such as Cendant Europe, Cendant International Membership Services Limited, RCI Europe, Sentinel, etc. or any subsidiaries of such companies who offer goods or services which the Company feels may be of interest to you. Occasionally, the Company may sell or provide customers' names, contact details and any booking preferences to other individuals, companies and organisations authorised by the Company who offer goods or services which the Company feels may be of interest to you. The Company, any trading division of The Company, Cendant, any company within the Cendant group of companies or any subsidiaries of such companies, or any other companies and organisations authorised by the Company, may make contact with you or any members of your holiday rental party by post ,e-mail, telephone, including automated dialling equipment, fax, and/or pre-recorded messages for the purposes set out in this clause for a period of three years after the end date of the holiday rental or travel-related services provided .If you do not wish to receive any or all of the communications set out in this clause, then please let the Company know as soon as possible by telephone, letter, e-mail or fax. The Company is entitled to assume that you do not object to being communicated with unless: (a) you have previously "opted out " of such use of your personal data by ticking the relevant box on your booking form or other document or by ticking the relevant box on marketing or promotional literature sent to you; or (b)you have otherwise previously informed the Company in writing that you do not wish your personal data to be used in certain ways; or (c) unless and until you notify the Company in writing the contrary. Except where expressly permitted by the Data Protection Act 1998, the Company will only deal with the personal details yo give to it as set out above unless you agree otherwise. The Company has appropriate security measures in place to protect this information. You are generally entitled to ask the Company (by letter, fax or e-mail) what details of yours are being held or processed, for wha purpose and to whom they may be or have been disclosed. The Company is entitled under the Data Protection Act 1998 to charge a fee in responding to such a request. The Company promises to respond to your request within 40 days of receiving this in writing and payment of the appropriate fee (if required by the Company).In certain limited circumstances the Company is entitled to refuse your request. The Company may also record or monitor telephone calls to and from the Company without notification for staff or training purposes. Please note that the following clauses only apply to bookings of Package Holidays as defined at the beginning of these Booking Conditions. 15. CONDITIONS OF SERVICE PROVIDERS The services which make up your holiday are provided by persons, firms, companies and other bodies which are wholly independent of the Company and for whom the Company acts as agents. These Service Providers provide services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the Service Provider 's liability to you, usually in accordance with applicable International Conventions (e.g. Athens Convention for international travel by sea).Copies of the relevant parts of these terms and conditions are available on request from the Company or the Service Provider concerned. 16. THE COMPANY'S LIABILITY TO YOU (1) The property, accommodation, transport and other services the Company arrange on your behalf belong to and are managed by persons, firms, companies and other bodies who are entirely independent of the Company. The Company acts as sub-agent for the Owners and as agents for the Service Providers in all cases. However, once your holiday is confirmed and subject to these Booking Conditions, the Company will accept responsibility for your holiday as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as follows: The Company promises to make sure that all parts of the holiday it has agreed to arrange, perform or provide as part of your contract are performed or provided with reasonable skill and care. The Company will accept responsibility if any death, personal injury failure or deficiency of your holiday arrangements is caused by any fault of the Company, or its agents or suppliers. When the Company talks about "fault" above, this means failure by it or its agents or suppliers (as applicable)to use reasonable skill and care in performing or providing the service in question .Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. The Company will not be responsible for any injury, illness, death, loss (for example loss of enjoyment),damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:- (a) the fault of the person(s) affected or any member(s) of their party or (b) the fault of a third party not connected with the provision o your holiday which the Company could not have predicted or avoided or (c) an event or circumstance which the Company or the supplie of the service(s)in question could not have predicted or avoided even after taking all reasonable care (see section 7 of Booking Conditions) or (d) the fault of anyone who is not carrying out work for th Company (generally or in particular) at the time. In addition, the Company will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell it about when you booked your holiday or where any problems you suffer did not result from any breach of your contract or other fault of the Company or, where the Company was responsible for them, its suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business. Please note, the Company cannot accept responsibility for any services which do not form part of your contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure/website and the Company has not agreed to arrange them. (2) The promises the Company makes to you about the services it part of your contract -and the laws and regulations of the country in which your claim or complaint occurred -will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint laws and regulations applicable to those the time, services at the services will be treated as having been provided. properly This will be the case even if the services did comply not with the laws and regulations of the UK which applied would have had those services been provided in the exception UK. The to this is where the claim or complaint absence of concerns the a safety feature which might lead a holiday maker reasonable to refuse to take the holiday in question. (3) The Company limits the maximum amount it may have to pay all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount the Company will have to pay you for such non personal injury claims if the Company is found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges)paid by or on behalf of the total. This maximum amount will only be everything has gone wrong and you have not received any benefit at all from your holiday. (4) Where any claim or part of a claim concerns or is based on any (including the process of getting on and off concerned) provided by any sea, rail or road the transport carrier or any stay in a hotel, the maximum amount of compensation the Company will have to pay you will be limited. The most the Company will have to pay you for that claim or that part of a claim if it is found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question (for example the Athens convention for international travel by sea). When making any payment, the Company is entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. (5) You must provide the Company and its insurers with all assistance it may reasonably require. You must also tell the Company and the supplier concerned about your claim or complaint as set out in section 10.If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18,their parent or guardian must do so).You must also agree to cooperate fully with the Company and its insurers if it or its insurers want to enforce any rights which are transferred. The Company do not profit from this transfer and if it gets back from any third party or parties more than the Company has paid to you plus legal and other costs, the Company will pay the extra money to you. 17. OVERSEAS HOLIDAY INSURANCES The Company consider adequate travel insurance to be essential. Details of the Personal Travel Insurance policy (which includes cancellation and curtailment insurance for overseas holidays) are shown on this website. If you decide not to purchase this insurance, you must take out alternative Personal Travel Insurance that provides equivalent or better cover to the policy the Company offers. You must also give details of your alternative policy (insurer and policy number) on your booking form or otherwise in writing. If you fail to do so the Company will add the appropriate premiums for the Personal Travel Insurance the Company offers to your holiday confirmation. You are strongly advised to take out insurance which will cover any damage which may occur to property which belongs to other people and which may get damaged. If booking more than 8 weeks before departure, your deposit payment will be deemed to include the applicable premiums for the personal travel insurance the Company offers for all persons named on the booking unless you give the required details of your alternative acceptable insurance in writing at the time of booking. For bookings made within 8 weeks of departure the premiums must be paid with the full holiday payment as cover will not be effective until the Company receive all applicable premiums in full. The Company reserves the right to refuse or cancel a booking if you do not have personal travel insurance cover that matches or exceeds that offered by the insurance the Company offer. The Company will treat any cancellation for this reason as a cancellation by you and the cancellation charges set out in section 8(ii) above will be payable. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. The Company does not check alternative insurance policies. 18. STANDARDS Please note that it is local national regulations and standards which apply to any services provided abroad and not those of the UK. The monitoring, enforcement and compliance with such regulations and standards is the responsibility of the local national authorities and the supplier of the services concerned. Liability insurance requirements vary considerably from country to country, as does the responsibility placed on organisations by law. We would advise therefore that you take all reasonable precautions to protect yourself and your family whilst on holiday. In certain respects, local national safety standards may be lower than those of the UK. 19. TRANSFERS WHERE YOU ARE PREVENTED FROM TRAVELLING If any member(s) of your party is/are prevented from travelling, the person(s) concerned will be able to transfer their place on th booking to someone else (introduced by you)provided the following requirements are complied with. The Company must be notified of the transfer(s) not less than two weeks before departure. All costs and charges incurred by the Company and/or incurred or imposed by any Owner/Service Provider as a result, together with an administration fee of £25.00 must be paid before the transfer can be effected. 20. FLIGHTS The flight timings shown in this brochure/website and given on booking are for general guidance only and may change. Latest timings will be shown on your confirmation invoice. However, up to date flight times (which may be different)will appear on your tickets. You must therefore ensure you check these very carefully immediately on receipt. It is not always possible to confirm the airline, aircraft and airport of destination which will be used for your chosen flight in our brochure/website or on confirmation. Where this information is given at any stage, it may change. Any such change will not entitle you to cancel or change other arrangements without paying the Company's normal charges. Please note that in order to qualify as an "infant " a child must be under 2 years of age on the date of their return flight, not the outward flight. 22. DELAY In the event of a delay of more than twelve hours at your outward or return departure point the Company will endeavour to provide as much information and assistance as reasonably practicable in the circumstances. 23. CARING FOR YOUR SAFETY Although we do not own or manage any of the properties shown in our brochure/website, as part of Bargain Cottages' Safety First policy we do our best to ensure that the owners take the well being of all holidaymakers very seriously and that their properties are well maintained for your comfort and safety. Nevertheless, please remember that when you stay in unfamiliar surroundings, you must take special care of yourself and your family. In particular: Check the layout of your holiday property so that in an emergency you can get out quickly and easily. Check for a fire extinguisher and read the instructions for use. If the property has open fires or wood-burning stoves, make sure you use the fireguard where provided and that the fire is safely out before you retire. If you are unsure of how to use any electrical appliances, in particular the white goods please ask the owner or caretaker. If your property has storage heaters, these must never be covered. Cots and high chairs must be of safe and sturdy construction. If they are damaged or deficient in any way, please tell the owner or caretaker. Look out for patio and glass patio doors or glazed interior doors - they should have stickers at adult and child eye height. Please make sure that children are aware of the presence of any glazed doors that create a potentially painful barrier. Keep young children off balconies and mezzanine railing. If there is a garden pond, ensure that children cannot access it. Look for any steep drops in the garden and if there are garden sheds or outbuildings, ensure that children do not get into them. 24. PASSPORTS AND VISAS A standard full UK Passport available from Mainland Passport Offices is required for entry to France. Nationals of countries which are members of the EC do not require a visa for entry to France. Nationals outside the community should check with the French Consulate on 020 7073 1200. Failure to obtain a visa where one is required will result in refused entry into the country and a possible fine.